General

Where Are You Located?

We are located in St. Louis, Missouri.

Do you offer financing options?

Certainly! Explore excellent financing choices through our partner, ShopPay, by selecting the monthly payment option during checkout to begin.

Where Is My Order?

Order Confirmation:

Upon placing your order, you will be sent an order confirmation e-mail. This indicates that your order has been acknowledged in our system, and your credit card has been pre-authorized for the purchase. Simultaneously, we initiate communication with our suppliers to verify the availability of the ordered items for prompt shipment. In the event that an item is on backorder or unavailable, we will cancel the pre-authorization and inform you through e-mail. If the item(s) are ready for immediate shipment (within 5 business days), we will proceed with processing the charges and arrange for the order to be shipped.

Order Shipment:

If the items in your order are currently in stock, and we successfully process the charges to your credit card, your order will be shipped within five business days from the date of your purchase. Within 24 hours of your order departing the warehouse, you can expect to receive tracking information via the e-mail address provided during the checkout process. In the event that you do not receive tracking details within six business days of placing your order, please don't hesitate to contact us at info@icebathsdirect.com for further assistance. Please note that shipping is limited to the USA only, with some exceptions. 

Shipping

How Much Does Shipping Cost

All orders within the Continental US are delivered free of charge using tracked priority shipping.

Where Do You Ship From?

As we offer products from various brands, please refer to the list below as our items may ship from different locations.

Mizuburo - Missouri

How long does delivery take?

Below is the current delivery timeline categorized by brand:

Mizuburo - 4 to 6 Weeks

Ice Baths

Where can I find the dimensions of the ice bath?

Find the technical dimensions for many of our ice bath models by scrolling down on each product page. We typically provide general sizing and shipping dimensions. For specific inquiries, reach out through email or call us at (314) 745-0357, and we'll assist you.

Do you offer installation?

White glove delivery is available for some of our all-in-one ice bath systems at an extra cost of $500. This covers the delivery to your location, full assembly, and complete installation services.

When will I attain the health benefits of using one of your ice baths?

While we are not medical professionals and cannot guarantee health benefits, studies suggest that some noticeable improvements may occur as soon as after the first use of our ice baths. Customers have reported experiencing less muscle pain, increased focus, reduced stress, and more following their initial cold plunge.

Do you have a showroom near me where I can see the ice baths?

Unfortunately, most ice baths in North America are primarily sold online, with limited opportunities to view them in physical stores. While a physical showroom is in the works, we want to offer competitive prices which is why currently only operate on an online model.

What's the difference between an ice bath and a cold shower?

While occasional cold showers have merit, ice baths and cold plunges deliver an immediate and comprehensive impact on the entire body. To fully experience the benefits of cold therapy one must be completely submerged for a predetermined duration.